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FAQs

FAQs on Credit Cards

 

What are the benefits of a Bank of Ireland Credit Card?

  • Up to 56 days interest free credit
  • Add up to 3 FREE additional cardholders
  • Security- use your PIN to verify transactions (if applicable)
  • Worldwide card acceptance - in over 22 million outlets and 40,000 locations in Ireland
  • Emergency helpline numbers for all your needs
  • Bank of Ireland 365online - www.365online.com which gives you 24 hour access to your account details
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How can I report a lost or stolen card?

To report your Bank of Ireland Credit Card lost/stolen please telephone the appropriate number listed below. If you lose your Bank of Ireland Credit Card, or if it is stolen, please advise us IMMEDIATELY. Otherwise, you will be liable for any losses incurred up to the time you do actually report the loss to us.

We have a 24-hour service to take all the necessary details, cancel the lost or stolen Credit Cards and arrange that new Credit Cards are sent to you. Remember, thieves work quickly - so should you.

Emergency Helpline:
Department Number
Lost and Stolen cards 353 56 7757007 (24 hours) *1890 251 251
Customer Services 01 679 8433 (24 hours) *1890 251 251

Credit Control 01 679 0500 (9am - 5pm)
Business Cards 01 671 0684 (9am - 5pm)

* from within the Republic of Ireland only

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How can I add an additional user to my account?

If you'd like to add an additional cardholder, simply complete the form attached here and return it to:

Bank of Ireland Credit Cards
P.O. Box 110,
33035 Nassau St
Dublin 2

Alterntaively, you can contact our customer services team at 1890 251 251

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How do I set up a Direct Debit to pay my Credit Card account?

Sign up for a direct debit today and make your life a little easier. It is the most convenient way to pay your credit card bill. You can decide how much to pay, from as little as 2.5% (minimum monthly repayment).

To set up a direct debit please complete the attached form and return to:

Bank of Ireland Credit Cards
P.O. Box 1102
33035 Nassau St
Dublin 2

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How do I use my Credit Card with Chip and PIN?

  • Insert your Card in the Pin Reader
  • Check that the amount is correct and enter your PIN discreetly
  • You will be given a receipt, but will not have to sign it
  • Always check your receipts against your monthly statements
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What do I do if my enter my PIN for my Credit Card incorrectly?

Remember you have three attempts to get your PIN correct before your card is locked. If you remember your PIN you can unblock your card at an ATM or you can request a new PIN by calling 1890 365 010

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Where Can I Use my Credit Card?

At home
You can use your credit card in over 40,000 retailers in Ireland to pay for almost anything including holidays, eating out, utility bills, etc.

Abroad
Your credit card will allow you to pay for goods and services in over 22 million outlets worldwide, wherever the MasterCard/Visa symbol is displayed. Using your credit abroad is much safer than carrying cash and is very convenient. Credit cards can also offer more competitive exchange rates than travellers cheques.

On the phone
You can use your credit card to make phone bookings for cinema/ concert tickets or flights.

Online
You can use your credit card online also. Make sure to use secure websites when shopping online - look for a key or lock symbol at the bottom left of browser window. (Insert image of lock)

Remember Never reveal your PIN when shopping online or over the phone

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How can I pay my Credit Card bill?

Direct Debit
Sign up for a direct debit today and make your life a little easier. It is the most convenient way to pay your credit card bill. You can decide how much to pay, from as little as 2.5% (minimum monthly repayment).

To set up a direct debit please complete the attached form and return to:

Bank of Ireland Credit Cards
P.O. Box 110
33035 Nassau St
Dublin 2

Bank of Ireland 365 phone, cash and online*

If you hold a Bank of Ireland current account, you can use the Bnak of Ireland 365 service to make payments to your credit card account at a time that suits you, online, by phone at 1890 365 365 or through a Bank of Ireland 365 cash ATM. To register for this free service log on to www.365online.ie or call 1890 365 365

*Terms and Conditions apply to Bank of Ireland 365 online

Express Lodgement in Branch

Simply complete the Bank giro slip at the bottom of your monthly credit card statement, enclose it along with a payment and place it in the express lodgement box in your nearest branch.

Post

Complete the Bank Giro slip at the bottom of your monthly Credit Card Statement and post it with your payment.

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How can I add an additional user to my account?

If you'd like to add an additional cardholder, simply contact our customer services team at 1890 251 251

Back to Top

How do I set up a Direct Debit to pay my Credit Card account?

Sign up for a direct debit today and make your life a little easier. It is the most convenient way to pay your credit card bill. You can decide how much to pay, from as little as 2.5% (minimum monthly repayment).

To set up a direct debit, simply contact our customer services team at 1890 251 251

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